STORE POLICY
Welcome to the With Love by Neelam STORE POLICY -
We’re here to help answer your questions about our handcrafted jewelry, orders, and more. If you don’t find what you’re looking for, feel free to reach out!
Product Wonders
What materials do you use in your jewelry?
We use high-quality materials, including a variety of beads, charms, and durable threads. Each piece is crafted to ensure beauty and longevity.
How should I care for my jewelry?
To keep your jewelry looking its best, store it in a soft pouch or lined box, avoid exposure to water and chemicals, and wipe it gently with a soft cloth after each wear.
Do you offer custom jewelry?
At this time, we do not offer custom pieces. However, explore our collections for unique designs that resonate with you!
What is your return policy?
Due to the handcrafted nature of our jewelry, we do not offer returns. Please choose carefully, and feel free to reach out with any questions before making your purchase
Shipping Scoop
Do you deliver Pan-India?
Yes, we serve more than 28,000 pin codes across India.
What are the general shipping or delivery timelines?
We take 24-48 hours to process your order. Once picked up by our logistics partner, delivery typically takes 3-7 days
What are the shipping charges associated with an order?
Shipping charges are calculated at checkout and vary based on location and order size.
How do I track my order?
You can track your orders from our website. You’ll also receive email and WhatsApp notifications from our logistics partner.
Do you ship internationally?
Not at the moment, but we hope to expand soon.
Shopping FAQs
Do I have to create an account to make a purchase?
No registration is needed to browse, but you will need to log in with your mobile number via OTP to complete a purchase.
How can I see my orders?
You can view your orders in the "My Orders" section on the storefront.
Is ordering on your website secure?
Absolutely. We value your privacy and process all transactions securely via trusted payment gateways, following global standards.
Payment Peace of Mind
What payment methods do you accept?
We accept the following:
- Cards (Visa, Mastercard, Rupay, Discover, Amex)
- UPI
- Net Banking
- Wallets
- BNPL (Buy Now, Pay Later)
Do you offer COD (Cash on Delivery)?
Yes we do offer CoD however the charges for CoD are on highre sode because of the Frieght and CoD charges and these are by courier company, we dont keep any of these charges with us.
Will I get an automatic refund for failed payments?
Yes, refunds for failed payments are automatically processed to your original payment source within 7-10 working days.
What if I have issues with my order?
Please reach out via the WhatsApp icon on the storefront. We’ll prioritize resolving your issue.
Thank you for supporting With Love by Neelam!
We’re thrilled to be part of your jewelry journey and are always here to assist. If you have any other questions, don’t hesitate to reach out!