STORE POLICY

Welcome to the With Love by Neelam STORE POLICY - 

We’re here to help answer your questions about our handcrafted jewelry, orders, and more. If you don’t find what you’re looking for, feel free to reach out!

Product Wonders

What materials do you use in your jewelry?

We use high-quality materials, including a variety of beads, charms, and durable threads. Each piece is crafted to ensure beauty and longevity.

How should I care for my jewelry?

To keep your jewelry looking its best, store it in a soft pouch or lined box, avoid exposure to water and chemicals, and wipe it gently with a soft cloth after each wear.

Do you offer custom jewelry?

While we offer Custom Jewlery, however this purely depends on the availability of the raw materials, we request you to connect with us at 8587032224 

What is your return policy?

Due to the handcrafted nature of our jewelry, we do not offer returns. Please choose carefully, and feel free to reach out with any questions before making your purchase. A proper opening/unboxing video is mandatory to raise any claim for a defective, damaged, or incorrect item. Claims without this video will not be accepted under any circumstances. 

* All Orders pass through QC and then shipped*

Shipping Scoop

Do you deliver Pan-India?

Yes, we serve more than 28,000 pin codes across India.

What are the general shipping or delivery timelines?

We take 24-48 hours to process your order. Once picked up by our logistics partner, delivery typically takes 3-5 (at max 7 days basis the location)

What are the shipping charges associated with an order?

We have fixed shipping charges 100 for all Prepaid Orders. Shipping charges are calculated at checkout.

How do I track my order?

We communicate via Whatsapp right once your order is processed and share the Tracking Number and Shipment details.

Do you ship internationally?

Not at the moment, but we hope to expand soon.

Shopping FAQs

Do I have to create an account to make a purchase?

No

Is ordering on your website secure?

Absolutely. We value your privacy and process all transactions securely via trusted payment gateways, following global standards.

Payment Peace of Mind

What payment methods do you accept?

We accept the following:

  • Cards (Visa, Mastercard, Rupay, Discover, Amex)
  • UPI
  • Net Banking
  • Wallets
  • BNPL (Buy Now, Pay Later)

Do you offer COD (Cash on Delivery)?

We do not offer COD because of Custmers Refuse the Order and its does costs us twice for the Logistics so we have discontinued the COD.

Will I get an automatic refund for failed payments?

Yes, refunds for failed payments are automatically processed to your original payment source within 7-10 working days.

What if I have issues with my order?

Please reach out via the WhatsApp icon on the storefront. We’ll prioritize resolving your issue.

Thank you for supporting With Love by Neelam!

We’re thrilled to be part of your jewelry journey and are always here to assist. If you have any other questions, don’t hesitate to reach out!